Step 1: One Easy Call
Your Red Carpet Experience begins the moment you contact us. All initial contacts are eligible for a free inspection.
Begin the process by giving us a call or filling out a web form, to schedule your free inspection. We make it easy for you.
Step 2: Your Free Inspection
At your convenience, our expert Product Manager will meet with you in the comfort of your own home to inspect and discuss your current window, door or gutter problems. We will take the time to understand your home’s unique installation requirements, what you want and what you need. We will help you select the product, style and features that best match your unique project requirements.
If we can help, we will provide you with a guaranteed quote to do the project. We don’t give “estimates” or play pricing games – the price we quote is the price you get.
Step 3: 5 Star Installation
Sit back, relax and experience our Red Carpet Service. You will be impressed with our professional scheduling department and master installation team.
• We will show up on time
• We will do what we say
• We will be respectful to both you and your home
• We will complete your project on-time, and leave your home clean
• We will communicate with you throughout your project
Step 4: Zero Defect Checklist
When your project is complete, our master installers will walk you through the 22-point Zero Defect checklist, ensuring you are 100% happy with your project and the treatment you received from each one of our team members.
We will resolve any open items before we leave your home. You never have to worry because you are covered by an unparalleled warranty that includes product, installation and labor as well as peace of mind that comes from a track record that spans 4+ decades and over 35,000 satisfied customers.
Step 5: One Goal – 100% Homeowner Satisfaction
After you’ve had time to enjoy your new project, you will receive a Homeowner Satisfaction Survey. You will be asked to rate our performance. Rest assured that if there is anything that requires attention, both our local division and our corporate office will find a solution for any problem. We won’t rest until you are 100% satisfied.
If any time in the future you require service, one easy call to our service department will take care of it. We maintain meticulous records of your project and can easily get replacement parts. Because we are factory direct and employee only 100% W-2 employees (NO subcontractors), you never have to worry about the normal contractor runaround and finger pointing between the manufacturer, distributor, and installer.
We will do what it takes to ensure your satisfaction for years to come.