Frequently Asked Questions
At Huff ‘N Puff, we want you to feel comfortable with every project you do with your home. When it comes to windows, doors and gutters, we are proud of the selection we offer and the ability we have to reduce your energy costs. If you have questions about products, find your answer here in our FAQs.
Q: Can I get Renewal by Andersen® windows installed if the location finder says you are not in my area?
A: Currently, you can only get Renewal by Andersen® window replacement from a Renewal by Andersen location. If a Renewal by Andersen location is not in your area, our product and service is not available to you at this time. Please continue to visit our website for an up-to-date listing of locations or enter your contact information into our zip code location finder and we will contact you when Renewal by Andersen comes to your area.
Q: Can I order and install Renewal by Andersen windows myself?
A: Our custom fit windows can only be purchased from, and installed by, an authorized Renewal by Andersen location.
Q: Where can I get replacement parts for my Renewal by Andersen windows?
A: Please contact the Renewal by Andersen location where you purchased your windows or call Renewal by Andersen Service at 800-226-6619 (this number can also be found on a sticker on your window).
Q: How can I apply for employment with Renewal by Andersen or its affiliates?
A: There are many career opportunities at Renewal by Andersen in both our home office and affiliate locations. If you would like to join the Renewal by Andersen team, please contact or send your resume directly to the location in which you are interested.
Q: I have a compliment or complaint about my Renewal by Andersen replacement experience, who do I talk to?
A: Most of the Renewal by Andersen locations are independently owned and operated. Customer satisfaction is of the utmost concern for all of the business owners of Renewal by Andersen. Concerns and recommendations should be addressed to the Renewal by Andersen location that installed your windows. All customers are sent a customer satisfaction survey at the completion of their project, please feel free to give praise or suggestions once you receive the form. If your concern does not get addressed to your satisfaction, you can also send us a note.
Q: Where can I get replacement parts for my Andersen® windows or doors?
A: For questions or concerns regarding your Andersen® windows or doors, please call the Andersen WindowCare®Solution Center at 1-888-888-7020 or visit their website – www.AndersenWindows.com
Q: Is my house less secure with a patio door?
A: We take extra care with locking systems to ensure that your patio door is just as safe as any other exterior door to your house.
Q: What makes a sliding patio door the better option?
A: Rather than swinging open, sliding doors move horizontally along a track. This means that the door doesn’t take up any extra space as it swings open and closed in a room. Sliding patio doors are less expensive than French doors, and give every home a contemporary, sleek look.
Q: What makes a hinged patio door a better option?
A: Hinged French patio doors are sophisticated in design, creating a wide opening as both panels open. This is extremely convenient for allowing guests to come and go, or for moving large pieces of furniture. The threshold of the door is also less obtrusive because the door doesn’t slide on a track.
Q: Can an existing sliding glass doors be replaced with a hinged French patio door?
A: Even if you currently have a sliding glass doors, we can easily replace your current door with a more modern hinged French patio door. We will be happy to discuss your options with you and determine how you want it to look and then go from there.
Q: Can new doors make my home energy efficient?
A: Absolutely. New doors make it easier for your HVAC system to keep your home at a comfortable temperature.
Q: How does Gutter Helmet® work?
A: Gutters become clogged when leaves and debris fall onto your roof and accumulate in the gutters. When it rains, debris in your gutters causes your downspouts to clog and your gutters to overflow. This causes rot and damage to your home, lawn, basement and landscaping.
Gutter Helmet® patented nose-forward design prevents leaves and debris from entering your gutter system. Your Gutter Helmet® system channels rainwater around the nose-forward panel and through a precise 3/8? horizontal slit. In turn, the principles of gravity and surface tension combine to allow rainwater to flow into your gutters and leaves and debris to fall harmlessly to the ground below.
Q: Don’t all gutter protections systems offer similar products and features? Why do you say that Gutter Helmet® is “the best”?
A: Brackets: Every home is unique, and Gutter Helmet® installers with the option of several special-purpose reinforced heavy gauge installation brackets, each engineered with a custom installation and special purpose in mind; to strengthen and support your gutters, even in the heaviest of snowfalls (K-style or Universal Tri-Beams support brackets) and prevent entry to birds and animals (anchor-lock support brackets); to withstand the heaviest rainfall ever recorded (all brackets); to hook invisibly into your gutter with NO screws into the gutter. and NO screws into the roof (K-style tribeam supports). Gutter Helmet® professional installers are also trained in fascia-mounted systems that do not touch the roof at all; ideal for expensive slate, shake and metal roofing. The ‘other guys’ usually have a single bracket design or installation method that encourages a “one-size-fits-all” approach to every home.even yours!
Panels: Gutter Helmet®’s patented metal texturing process and horizontal-rib design is precisely engineered to provide maximum strength, maximum performance and minimum weight and stress onto the gutters of your home (especially when used with our patented brackets) over similar non-textured, non ribbed products. And, Gutter Helmet® is specially Kynar © coated to not only resist scratching, cracking and peeling, but to also neutralize the harmful effects of UV light and acid rain without perceptible fade for 20 years! Products coated with enamels, polyesters or just cannot stand up to the Gutter Helmet® PermaLife coating with special stain inhibitors.
The industry leader: Gutter Helmet® pioneered the professional gutter protection market over 25 years ago and is the industry leader, installing more quality systems over existing gutters than every other competitor. and have for every year for the last 25 years (with sales of over 10 million feet of Gutter Helmet® in 2004 alone!). Many products and companies have come and gone over the last 25 years, but Gutter Helmet® remains committed to you. our current and future happy customers.
Q: How much does a professionally installed Gutter Helmet® system cost?
A: The installation cost is determined by many factors. All installations include an inspection and tune-up of your existing gutters – cleaning, sealing, re-pitching and adding hangers as needed. Other factors affecting cost include: local laws and codes, number of stories of your home; the need for special equipment to perform the installation (due to the lay of the land or other variables); the condition of your roof; the necessity of fascia repair and replacement; and the linear feet of gutters and number of corners on your home. The inspection of your home by a professional Gutter Helmet® dealer is necessary to provide a fair installation estimate. Call your dealer today to schedule your free inspection and estimate!
Q: Why do I need Gutter Helmet®?
A: You avoid the muck and hassle of cleaning gutters yourself. You avoid the dangers of climbing a shaky ladder. You avoid the liability of having someone else clean your gutters. You help prevent clogged and overflowing gutters that can lead to rot and damage of landscaping, lawn, shrubbery, walls, fascia boards and soffit, foundation, basement, crawl spaces and existing gutter system. Stop worrying about your gutters and start enjoying the peace of mind that a Gutter Helmet® system provides. With Gutter Helmet®, you’ll Never Clean Your Gutters Again!®
Q: Will Gutter Helmet® affect my roof warranty?
A: No. Gutter Helmet® is expertly and professionally installed using the industry’s highest quality poly-butyl sealant and Dacromet®-coated fasteners. Gutter Helmet® provides our installers with a choice of installation methods, some that do not touch the roof at all! Finally, our installation procedures and methods have been evaluated and approved by major roofing manufacturers.
Q: How does Gutter Helmet® compare to screens and other products on the market?
A: Gutter Helmet® is expertly and professionally installed using the industry’s highest quality poly-butyl sealant and Dacromet®-coated fasteners. Gutter Helmet® provides our installers with a choice of installation methods, some that do not touch the roof at all! Finally, our installation procedures and methods have been evaluated and approved by major roofing manufacturers.
Q: My roof is very steep. Just how much rain can a Gutter Helmet® system handle?
A: The angle of a roof is called pitch. Gutter Helmet® has engineered a variety of installation techniques to work on any pitch roof, from flat to almost vertical. Rest assured that rainwater will flow into your Gutter Helmet®-protected gutters, regardless of the pitch. Many products on the market promise their systems will handle 22?, 24?, or even 30? of rain per hour; but what does that mean? Actually, almost any product can handle large amounts of rain if it is installed on a relatively flat roof with a very short roof run. For example, Gutter Helmet® could claim to handle 109? per year, a very true, but very misleading statement (very low pitch with a 5 foot roof run). The fact is that it has never rained more than 12? in a single hour in the US.
Q: How will Gutter Helmet® affect the look of my home? What colors are available?
A: Gutter Helmet® is designed to blend into the natural architectural style of your home. Eight colors plus solid copper are available to match your roof shingle so that an installed system becomes an almost invisible year-round protection from the damage caused by overflowing gutters.
Q: How is Gutter Helmet® installed?
A: Gutter Helmet® is custom-fitted to your home by trained installers who clean, seal, check and adjust the alignment of your gutter system, as needed. Gutter Helmet® is expertly installed with heavy gauge reinforced support brackets, (several models available, each designed for an expert, custom installation.) Gutter Helmet® panels are individually prepared and custom-fitted over your full-sized gutters. Panels are then securely installed under or over shingles, depending on a professional dealer inspection of your home. Upon completion and final inspection, the site is restored to its original condition. In most cases, installation can be completed in just one day.
Q: What is the warranty for Gutter Helmet®?
A: With your registered warranty, you are provided a transferable lifetime materials and a product performance warranty. Through the extensive Gutter Helmet® dealer network, you are also provided a lifetime service warranty. Your local dealer will provide you with a copy of the written warranty that will explain all the details. The warranty must be registered when you purchase Gutter Helmet® to take advantage of all warranty benefits. If you do not receive a warranty card, please contact your dealer by visiting the Where to Buy page. If you are unable to locate your dealer, please contact us.
Q: Will Gutter Helmet® prevent ice dams?
A: Ice dams are caused by poor insulation and ventilation. So no, it will not prevent, or cause, ice dams. Gutter Helmet® can, however, help reduce the amount of ice build-up in your gutters that can cause gutter seams to split, hangers to loosen, and gutters to pull off the house. For more information on the cause and prevention of ice dams, please contact your local Professional Gutter Helmet® dealer by visiting the ‘Where to Buy’ page. Your dealer can also guide you to additional sources of information. Because the ice that used to accumulate in your gutters now goes over the panels, some customers report an increase in icicles. If that is a concern to you, Gutter Helmet® offers an exclusive Helmet-Heater option to prevent icicles and help prevent the damage caused by ice dams. Contact your Professional Gutter Helmet® dealer for more information.
Q: Will Gutter Helmet® work in heavy snows?
A: Gutter Helmet® is precision-engineered to work well in heavy snowfalls. Gutter Helmet® has been proven on thousands of homes in the heavy snow-load regions of Canada, New York, Minnesota and New England states.
Q: How does the Helmet Heat system work?
A: The Helmet Heat prevents ice from building on your roof by melting ice and keeping it flowing down your downspouts. The system also ensures your downspouts don’t suffer from unnecessary and expensive water damage.
Q: How do I know when the cable is doing its job?
A: Put your hand near the cable where it’s installed in the downspout. If you can feel warmth and the breaker is set to the ON position, everything’s in working order.
Q: Why is there still ice on my roof even if the Helmet Heat system is on?
A: There are a few reasons for this, including:
- An especially low wind chill factor
- Severely cold temperatures
- You didn’t turn the Helmet Heat system on before the ice started to accumulate
- The system hasn’t had enough time to start working
Q: How long do I need to leave the system on?
A: If your roof still has snow on it, it’s best to leave the Helmet Heat system on. Continuously activating and deactivating the system during a snowfall is likely to lead to the formation of damaging icicles and ice dams.
Q: Why is Snap Lock far superior to conventional gutter installations?
A: 3 Critical Reasons:
- There are NO Holes in your gutter which creates a water tight seal.
- The gutters are allowed to move freely which is critical when affixing any type of metal to a structure.
- Snap Lock allows for ventilation behind your gutter therefore eliminating condensation so your fascia will stay dry.
Q: Can I install Snap Lock?
A: No, Snap Lock must be installed by an authorized dealer.
Q: Do spike ferrel and hidden hanger installation really cause water damage resulting in rot, mold and falling gutters?
A: Yes, don’t take our word for it, pick a state, look in the yellow pages under gutters and see how many gutter contractors are advertising that they will replace rotted fascia boards!
Have more questions?
Feel free to call us at (855) 483-3678 if you have any questions not mentioned in the list above. You’re also welcome to submit an online contact form.